At Aura Routine, your satisfaction is our top priority. We want you to feel confident and happy with every purchase. If for any reason you are not completely satisfied, please review our return and refund policy below.

1. Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unopened, and in their original packaging.
  • Proof of purchase (order number, receipt, or confirmation email) is required.
  • Certain items such as personal care products, intimate goods, or final-sale/clearance items may not be eligible for return due to hygiene and safety reasons.

2. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products
  • Gift cards
  • Clearance or “final sale” items
  • Personalized or custom-made products

3. Refund Process

Once your return is received and inspected:

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.
  • Shipping fees are non-refundable.
  • If your item was purchased with a discount or promotional code, the refund will reflect the discounted amount.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

5. Damaged, Defective, or Wrong Item

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 7 days of delivery.
  • Send us your order number, a description of the issue, and clear photos.
  • We will replace the item at no additional cost or provide a full refund.

6. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product was defective or incorrect.
  • For your protection, we recommend using a trackable shipping method when returning items.

7. How to Start a Return

To initiate a return, please contact our customer support team at:

📧 auraroutinestore@gmail.com
📍 Aura Routine, 1234 Elm Street, Los Angeles, CA 90001, USA

8. Policy Updates

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.